No refunds, and no returns.
We are a custom order couture brand and each design that you order is personally hand beaded and fashioned by the designer. Hours of craftsmanship go into every design. However, if for some reason the design is damaged, or defective, or you strongly believe that you are entitled to consideration, we will judge your request on a case-by-case basis.
Our absolute goal is to provide you with a couture design that delights you for years to come. To this end, we will do our ultimate best to provide you with the most exemplary customer service possible.